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Doula Case Manager, Healthy Start

The Health Federation of Philadelphia

The Health Federation of Philadelphia

Philadelphia, PA, USA
Posted on Tuesday, June 25, 2024

Job Details

Market St - Philadelphia, PA
Full Time
Up to 50%
Health Care


Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.


The Division of Maternal, Child, and Family Health (MCFH) of the Philadelphia Department of Public Health (PDPH) is seeking experienced community doulas to work as case managers within its Healthy Start Program. The Healthy Start Doula Program is a free doula home visiting program that provides education and care coordination to pregnant women and families of children under the age of eighteen months. The goal of the program is to lower risk factors associated with preterm birth, low birth weight, infant mortality and poor developmental outcomes. The purpose of the program is to improve health outcomes before, during, and after pregnancy, and reduce racial/ethnic differences in rates of infant death and adverse perinatal outcomes. The Healthy Start Doula Case Managers are responsible for providing doula support throughout the prenatal and postpartum period, as well as guidance during birth itself. The Doula Case Managers will also conduct home visits and provide health education following all Healthy Start programmatic requirements.

The mission of MCFH is to empower all Philadelphia mothers, children, and families to create and live healthy lives. We are committed to eliminating racial health disparities and elevating community voice. We accomplish our mission through coalition building, data and evaluation, policy and advocacy, public health campaigns, direct service, and capacity building.



  • Provide case management, care coordination and doula support to Healthy Start clients through home visits, virtual meetings, phone and text.
  • Attend Healthy Start trainings and master program requirements.
  • Provide continuous in-person and/or virtual support in the prenatal, birth and up to 18 months postpartum by offering education and guidance with birth preparation, lactation, newborn care, child development, parenting and other needs that may arise on a case-by-case basis.
  • Maintain minimum participant load as assigned by Program Manager.
  • Conduct participant intakes and maintain participant visit schedule on a needs-based schedule.
  • Maintain documentation notes for all visits through a data software system for the program following Healthy Start program requirements.
  • Assist with facilitation of group education/support other parent focused events according to subject area specializations.
  • Participate in program’s other outreach and engagement initiatives for recruitment purposes.


Education and Experience:

  • Proof of completion of both Birth and Postpartum Community Doula trainings.
  • Experience as community health worker, community doula or related positions highly preferred.
  • Certified through the PA Doula Commission, or willingness to submit for certification upon hire required.
  • Have attended a minimum of 10 births, with at least half of those births in Philadelphia hospitals.
  • Possess strong interpersonal skills and ability to provide compassionate patient service.
  • Exhibit strong written and verbal communication skills with the ability to communicate effectively with participants, families, and professional partners.
  • Demonstrate flexibility, professionalism, and the ability to manage multiple participants simultaneously.
  • Display ability to operate both independently and collaborate as part of a team.
  • Perform work in detail-oriented manner with excellent organizational skills.
  • Possess experience in self-regulation and self-care when dealing with intense situations.

Work Environment: This is not remote work. The applicant will work from the Health Department offices or other locations as assigned.

Travel: This position will involve fieldwork, with in-person support provided through field visits and attending events at hospitals, community organizations, health fairs, and other outreach response activities.

Physical Demands: This job may require moderate physical effort including lifting materials and equipment of less than 25 pounds, and involves viewing a CRT or VDT screen 50 to 75 % of the time.

Proof of COVID-19 Vaccination Requirement: Proof of COVID-19 Vaccination must be produced upon hire.

Salary and Benefits: Salary commensurate with experience. Salary range between $45,000-$55,000 depending on formal qualifications and experience. Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long-term care insurance
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday
  • Employee Assistance Program

Eligibility and participation are handled consistent with the plan documents and HFP policy.


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.