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Doula Program Manager, Healthy Start

The Health Federation of Philadelphia

The Health Federation of Philadelphia

United States · Philadelphia, PA, USA
Posted on Friday, May 24, 2024

Job Details

Market St - Philadelphia, PA
Full Time
4 Year Degree
$70,000.00 Salary/year
Health Care


Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.


The Division of Maternal, Child, and Family Health (MCFH) of the Philadelphia Department of Public Health (PDPH) is seeking an experienced program manager to manage its Healthy Start Program. The Healthy Start Doula Program is a free doula home visiting program that provides education and care coordination to pregnant women and families of children under the age of eighteen months. The goal of the program is to lower risk factors associated with preterm birth, low birth weight, infant mortality and poor developmental outcomes. The purpose of the program is to improve health outcomes before, during, and after pregnancy, and reduce racial/ethnic differences in rates of infant death and adverse perinatal outcomes. The Healthy Start Doula Program Manager is responsible for general oversight of the program, including day-to-day operations of the program, and regular communication with doulas to ensure they are managing case responsibilities. The position includes the supervision of 4 community doula case managers and 1 behavioral health specialist.

The mission of MCFH is to empower all Philadelphia mothers, children, and families to create and live healthy lives. We are committed to eliminating racial health disparities and elevating community voice. We accomplish our mission through coalition building, data and evaluation, policy and advocacy, public health campaigns, direct service, and capacity building.



  • Matches each participant with a culturally and linguistically concordant doula.
  • Tracks and documents all participant/community doula case manager matches.
  • Tracks and documents all program activities.
  • Prepares monthly reports and assists with fulfillment of other reporting requirements.
  • Oversees orientation and onboarding of new doulas, both to Health Fed and to PDPH-MCFH.
  • Maintains supervision structure, offering both individual supervision with each doula, and group supervision.
  • Assists with, conducts and supervises outreach to potential referral sources.
  • Creates and maintains partnerships to provide program participants with needed supplies, e.g. diapers, wipes, bottles, other baby supplies.
  • Oversees all required trainings to ensure doulas have basic knowledge and understanding of the client population to be served, and service systems they may encounter, including physical and behavioral health services.
  • Seeks out and organizes additional training opportunities for doulas staff as related to Healthy Start procedures and protocols, in accordance with program requirements.
  • Creates opportunities for staff and doulas to meet for peer support and skills- building/professional development workshops/sessions.
  • Assists with grant writing to expand the program when relevant opportunities arise.


Education and Experience:

  • Experience with staff supervision and program management required.
  • Experience with case management programming preferred.
  • Familiarity with Healthy Start program requirements highly preferred.
  • Ability to manage team with diverse levels of experience and expertise.
  • Flexibility, professionalism, and the ability to manage multiple projects simultaneously.
  • Excellent communication and organizational skills, and attention to detail.
  • Ability to interact appropriately and effectively with a wide range of persons.
  • Strong critical thinking skills, excellent English language skills, including composition, grammar, and public speaking.
  • Training as a Birth/Postpartum Community Doula preferred, or willingness to undergo doula training.

Proof of COVID-19 Vaccination Requirement:

• Proof of COVID-19 Vaccination must be produced upon hire.

Work Environment: This is not remote work. The applicant will work from the Health Department offices or other locations as assigned.

Travel: This position will involve fieldwork, with in-person support provided through field visits and attending events at hospitals, community organizations, health fairs, and other outreach response activities.

Physical Demands: This job may require moderate physical effort including lifting materials and equipment of less than 25 pounds, and involves viewing a CRT or VDT screen 50 to 75 % of the time.

Salary and Benefits: Salary commensurate with experience. Salary range between $60,000-$70,000 depending on formal qualifications and experience. Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

  • Medical with vision benefits
  • Dental insurance
  • Flexible spending accounts
  • Life, AD&D and long-term care insurance
  • Employee Assistance Program
  • Short- and long-term disability insurance
  • 403(b) Retirement Plan, with a company contribution
  • Paid time off including vacation, sick, personal and holiday

Eligibility and participation are handled consistent with the plan documents and HFP policy.


The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.