Job Title: Operations Coordinator

Reports to: Office Manager

Job Status: Part-time (20 hours/week)

Location: Washington, DC

Start Date: October 21, 2024

Hourly Rate: $26.45 - $31.25

Classification: Non-exempt / hourly

About Generation Hope:

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1.2 million in tuition assistance, supported almost 435 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org.

By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.

Position:

The Operations Coordinator is a part-time position, working directly with the Office Manager and Director of Human Resources & Administration to enhance its internal and external effectiveness. The Operations Coordinator serves as a point of contact for the organization and is responsible for providing outstanding customer service, being an enthusiastic professional, and building relationships with stakeholders.

Responsibilities:

• Support organization-wide calendar and communicate any scheduling changes to staff
• Support document management and filing systems
• Greet visitors in the office by welcoming and directing them appropriately, including answering incoming calls, relaying messages and fielding general inquiries
• Maintains the inventory of supplies for office, equipment and kitchen
• Ensures day-to-day compliance with office procedures and protocols, referencing the relevant policies.
• Provides support when needed to assist staff with assigned administrative duties such as sorting and distributing mail and preparing documents.
• In partnership with Office Manager, provide logistical support for internal meetings and events.
• Performs others tasks as assigned.

Minimum Qualifications:

• A passion for our mission and work
• An Associate’s degree in business administration or a similar degree program, or a combination of training and experience
• A minimum of 2 years experience working in a non-profit office environment is preferred.
• Proficient computer skills and in-depth knowledge of relevant software such as Microsoft Suite, Google Workspace, other in-house platforms, etc
• Knowledge of standard office administrative practices and procedures, organization, and problem-solving skills to help support and enable sound decision-making.

To be successful in the position, you must be able to:

• Work in a fast-paced environment and be a multi-tasker.
• Innovate and be creative, having the ability to generate solutions that will streamline work.
• Demonstrate comfort using a business email system, such as Google Workspace
• Build relationships with various personalities while continuing to enforce policies

CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work schedule.

As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here.

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.