About Centering Healthcare Institute

Centering Healthcare Institute is a non-profit organization that works closely with healthcare providers from all sectors to change healthcare. Our mission is to improve health, transform care, and disrupt inequitable systems through the Centering group model. Cen­ter­ing empow­ers patients, strength­ens patient-provider rela­tion­ships, and builds com­mu­ni­ties through three main components: health assessment, interactive learning, and community building. We are driven to create a future where the risk of preterm birth, the inequities of Black women dying from pregnancy-related causes, and the disparities in early childhood are significantly reduced - so that every child has the potential to enjoy future life chances, social and economic opportunities, and overall well-being. With over two decades of experience as the go-to resource for group care, we’ve developed and sustained the Centering model in nearly 500 practice sites and some of the largest health systems in the world.

For more information about our mission and work, please visit www.centeringhealthcare.org.

About the Opportunity

Centering Healthcare Institute (CHI) is experiencing significant growth and excited to embark on our ambitious plan to bring the Centering model to more healthcare providers nationwide. Growing our impact requires an equity-driven, hands-on manager to support execution of our day-to-day operations, including helping to create and implement new processes, refine existing processes, and identify gaps and risks. We seek someone passionate about creating and building out a national, remote risk management program and working with key managers to prepare for risk in proactive ways. Working closely with the Leadership team and cross-functional managers, our Operations and Risk Manager will support leading CHI’s operational infrastructure that can cover all areas of internal administration, including communication, finance, human resources, meetings, and technology strategies to shape the future growth of the organization.

This is a unique opportunity for a process-driven operations and risk manager who thrives in a people-centered environment on the cusp of tremendous growth. We are seeking a manager who brings expertise in seeing and executing organization-wide, cross-functional systems, and processes that bring together previously siloed teams of tenured and brand-new team members. The successful candidate has a strong track record of functioning in ambiguity and change management: transforming individual people and processes into widely adopted ways of doing and communicating about work – evolving the way we work and weaving it into the fabric of a culture of excellence.

Areas of Leadership

To perform this job successfully, an individual must be able to excel in each of its essential functions. Centering Healthcare Institute’s Operations and Risk Manager brings experience and a passion for management in, but not limited to, the following areas which are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Mission, Vision & Values

• Demonstrated interest in, or a passion to learn about, improving health, trans­forming care, and disrupting inequitable sys­tems through the Cen­ter­ing group model

• Demonstrated commitment to, or a passion to learn about, CHI’s priority focus on diversity, equity, inclusion, and belonging and its values of advancing high-quality, evidence-based group care; show an excitement to help create an environment that inspires relationships of collective power in the health system, and help disrupt the structures and systems that drive poor health

• Demonstrated lived and/or professional experience in, or a passion to learn about, CHI’s communities of focus, which include Medicaid recipients and people who identify as Black, Indigenous and/or People of Color, particularly around internal operations, administration, and risk management

Organizational Leadership

• Manage the day to day functions of CHI’s operational activities and implement risk mitigation practices

• Lead the build out and development of CHI’s risk management function that is adaptable for a remote and national environment

• Complete business related administrative duties, annual and state filings to keep the organization in compliance with business practices and regulations

• Help implement the right processes and practices across the organization, with an eye toward significant growth; create plans that can weather change and expansion

• Help formulate strategy, improve performance, procure material and resources, and secure compliance

• Help mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels

• Help us remain compliant, efficient, and profitable during the course of business

Team Management & Cross-Collaboration

• Ensure all operations are carried on in an appropriate, cost-effective, human-centered way

• Improve operational management systems, processes, and best practices

• Develop operational and risk related tools, resources, trainings and materials for staff

• Help the organization’s processes remain legally compliant

• Develop, implement, and refine organization-wide strategies for an effective compliance, ethics, and integrity

• Help assess, prioritize, and manage legal and regulatory compliance risks based on state/federal guidelines and requirements and benchmarking research, facilitating the systematic assessment and management of compliance risks

• Act as a liaison for organization legal, contract, and regulatory consultants and contractors

• Formulate strategic and operational objectives

• Examine financial data and use it to improve processes and systems

• Develop and adapt annual, quarterly, and monthly processes and work planning reviews

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase the quality of customer service

Key Qualifications

• Five years of proven work experience as an operations or risk manager or similar role in a national, non profit organization

• Three years experience in risk management in a nonprofit organization

• Knowledge of organizational effectiveness and operations management in healthcare or health equity organizations preferred

• One to three years experience budgeting and forecasting

• Familiarity with business and financial principles

• Excellent communication skills to a variety of skill levels, both written (docs, emails, excel, slides) and oral (meetings by video and phone)

• Proven skill to lead and/or previous leadership roles

• Outstanding organizational skills

• Experience collecting, analyzing, and communicating quantitative and qualitative data to bolster suggestions, refinements, and decisions

• Bias for action balanced with a human-centered approach

• Ability to create project plans at the detailed (task list) level as well as the concept level

• Strong program management skills

• Specific skills and tools: knowledge of, and/or a facility to quickly learn, new technologies including:

  • Content creation tools: Google Suite (docs, forms, jamboard, sheets, slides), Microsoft Suite (excel, power point, word)

  • Document libraries: Box, Google drive

  • Instant messaging tools: Google chat, Slack

  • Project management tools: Asana, Monday, Power BI, Tableau, Trello

  • Virtual meeting platforms: Google meet, Microsoft Teams, Zoom

Reporting Structure

This position will report to the Chief Administrative Officer.

Salary, Benefits & Location

The starting salary range for this role is $90,000 to $112,000, based on the qualifications and number of years of relevant experience the selected candidate brings.

Centering Healthcare Institute offers a comprehensive benefit package which includes but is not limited to: health, dental and vision insurance, 14 paid holidays, 401k retirement plan with matched employee contribution up to 6%, and flexible vacation time (unaccrued vacation time that full-time eligible staff can utilize after three months working with CHI), among many other health and wellness offerings.

The organization’s headquarters office is in Boston, MA and many of CHI’s team works remotely throughout the northeast. This role role can be based anywhere in the continental U.S. and the person in this role will need to be able to travel nationally, approximately 5% of the calendar year, to various venues in order to meet with stakeholders.

Work is sedentary in nature and performed in a remote office environment and will involve frequent phone calls, video meetings, and email contacts with internal and external stakeholders.

To Apply

Please apply directly to the Careers Page.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=09679140-d137-46ed-a351-b3ef59175ea5&ccId=19000101_000001&lang=en_US&selectedMenuKey=CareerCenter

Interested candidates should submit an application detailing their qualifications for the position and their interest in CHI’s mission.

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Vaccination Requirements

As a condition of employment, each candidate selected for employment will be required to have received at least one dose of a COVID-19 vaccination prior to the selected candidate’s start date with the Company and be fully vaccinated (as that term may be defined by the CDC) within 30

days from that date, unless approved for an exemption. We are a healthcare consulting company committed to putting health and safety first for our staff, partners, constituents, and the larger communities in which we live and work.

Proof of at least one dose of a COVID-19 vaccination will be required prior to the scheduled start date, and proof of full vaccination will be required no later than 30 days after the start date. The Company will review requests for exemption on a case-by-case basis and provide reasonable accommodations to employees needing exemptions due to disability or sincerely held religious beliefs wherein doing so would not result in an undue hardship.

Equal Opportunity Employer

Centering Healthcare Institute actively seeks to build a diverse staff that is reflective of the populations we aim to serve and the communities where we work. CHI encourages multiple perspectives and experiences and strives to hire and retain a diverse workforce. Our employees are passionate, curious, and eager for the challenge of changing healthcare.