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Director, Head of Sales Operations



Sales & Business Development, Operations
United States
Posted on Thursday, March 21, 2024
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day.
Who You Are
We are seeking a Director, Head of Sales Operations to own the success and continuous improvement of Sales at brightwheel in close partnership with Go-to-Market leadership. This role will report directly to the VP of Operations. The ideal candidate has worked in fast-growing SaaS companies and have seen what “great” looks like at scale. They have experience in sales strategy and technology, advanced analytics and reporting, performance measurement and forecasting, and program management.
Central to our mission, we are seeking team members who are aligned with, and embody our leadership principles. We value individuals who are sharp, scrappy, and able to find insights and move to quick action with a high degree of quality.

What You'll Do

  • Manage a team of 5+ talented individuals
  • Be the thought-partner to GTM leadership to build and execute on ambitious plans: dive deep on data, prioritize opportunities for improvement, manage resources, and drive initiatives to success
  • Own the operating system of Sales: Manage ongoing business reviews, orient the business around the metrics that matter most, and drive a culture of accountability across Sales and Operations teams
  • Establish repeatable and scalable sales processes, automation and reporting methodology: Develop systems, tools, and processes that allow the Sales team to continuously get better
  • Build increasingly higher quality database through automated market scraping, cleansing, and enrichment to enable an increasingly multi-touch Sales experience that maximizes lead to closed won conversion
  • Develop productivity and performance reporting of sales management and individuals
  • Own, manage, maintain, and optimize the Sales tech stack to enable the business in their day-to-day

Qualifications, Skills, & Abilities

  • 5+ years leading a high-performing Sales or GTM Operations organization, incl. managing managers
  • Analytical acumen: Ability to build scalable reporting that enable end-users with low-touch, actionable insights
  • Forecasting: Ability to run high confidence forecasting and sales performance measurement
  • Program Management: Ability to organize, manage and/or run complex initiatives on varying timelines
  • Track record of scaling Sales Operations alongside the businesses’ growth
  • Comfortable presenting to and collaborating with senior executives
  • Comfortable working in Google Suite, Tableau, Salesforce
  • Experience working in SaaS businesses, bonus points if they operated in the SMB customer segment
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.