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Campus Operations Lead

African Leadership University

African Leadership University

Operations
Rwanda
Posted on Wednesday, March 27, 2024

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

ABOUT THE ROLE

A Campus Operations Lead holds a pivotal role in managing the comprehensive operational activities of the campus environment. The primary responsibility is to ensure the efficient functioning of various aspects of campus operations, including facilities management, security protocols, and relevant administrative support services. The role serve as a central point of contact for addressing operational issues, resolving conflicts, and implementing solutions to improve overall campus functionality.

In addition, the Campus Operations Lead acts as an expert in all facilities related issue to provide the best possible experience for all ALU stakeholders.

RESPONSIBILITIES

Facilities Management

  • Ensuring a high service quality among ALU’s service providers on the campus including managing and sourcing vendors and revising current contracts.
  • Preserving the value of ALU’s assets including frequent monitoring of cleanliness, maintenance and proper use of equipment.
  • Ensuring the security of students on campus by working with the appointed service providers on risk assessment, security patrol management, security protocols, and managing security data including student movement.
  • Acting as the point person for all ALU’s departments, and having overall responsibility for ensuring all operations teams are prepared to support the success of on-campus events, including in the case of any operational emergency.
  • Overseeing Health and Safety on site through monitoring, risk simulations, and tracking regulatory and policy requirements in conjunction with Health and Safety expert.
  • Ensuring regulatory and legal compliance of campus infrastructure such as fire safety Working with external consultants where necessary to improve operational effectiveness and efficiency
  • Engaging with municipalities, district councils, property association, or relevant authorities, concerning campus needs requiring approval outside of ALU.
  • Acting as the intermediary and liaison between service providers and students in the case of challenges encountered, or complaints lodged against either party.
  • Coordinating required checks and inspections of the buildings to ensure that all specialised maintenance and cleaning interventions are addressed in a timely manner.
  • Manage external stakeholders including landlord, external service providers and local authorities to ensure that any ALU projects are approved and carried out as per requirements.
  • Recruit, train and supervise all interns and staff under the Operations department to enable them to carry out their duties properly.
  • Design and manage any project required by ALU as per ALU’s requirements.
  • Ensure that all activities and events undertaken at ALU are carried out with the support of the Operations department with proper risk management.
  • Manage and Ensure Cross-departmental participation where appropriate of all Operations activities.

Systems Building and Tracking

  • Oversee the creation and documentation of systems and processes, policies, protocols, and SOPs for ALU and with service providers to standardize our operational delivery, promote accountability and facilitate knowledge transfer across ALU campuses.
  • Running crisis simulations to proactively identify and develop new SOPs, training opportunities and procurement recommendations.
  • Running routine emergency procedures eg fire drills, to prepare community in case of emergency.
  • Formulate strategic and operational objectives for the operations department and ensure it is implemented, monitored and reviewed as and when required.
  • Monitor performance of the Operations Department and ensure proper reporting and provide the Campus Director with an overall view.
  • Analyse and optimise resources to reach Operations KPIs.
  • Manage all Operations department dashboards tracking Operations KPIs.

Procurement

  • Managing the campus operations budget including additional procurement, and the associated budgetary approval, by coordinating with ALU Finance.
  • Plan the Operations Department yearly budget forecast, Operational and CAPEX, and ensure that monthly spendings are within the allocated budget.

Performance Management

  • Tracking, managing and reporting performance using data-driven methods for all campus operations; Overseeing selection, training, and succession of external operations partners and students assisting in campus operations roles.
  • Manage contracts of service providers for both ALU including drafting and reviewing of KPIs and SLAs periodically.
  • Such other duties in respect of the Company as may be reasonably assigned by your team manager.
  • Identify and implement ways to constantly improve the quality of customer service of the Operations department.
  • Ensure level of service provided by the Operations department is at its optimal for ALU.
  • Manage ALU service providers onboarding from the Request for Proposal phase up to implementation.

Line Management

  • Line manage all Operations Staff members to ensure performance objectives are properly set and reviewed throughout the year.
  • Lead Operations team annual planning process and ensure it is consistent with organisational strategy at ALU.
  • Assist all Operations staff to ensure they have the right tools to achieve Operations goals set.